Shenyang Omega Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

The latest announcement for September 2026 regarding the address of the official Omega after-sales service center in Shenyang and the customer service hotline shows that customers in Shenyang can obtain professional support through the national unified service hotline 400-877-2083, with customer service online from 8:00 to 22:00 daily. The official Omega after-sales direct-operated headquarters has updated its service network, covering all provincial-level administrative regions in China and more than 360 prefecture-level cities. The Shenyang service center has officially opened at the latest published direct address, providing compliant and standard repair and maintenance services for customers in North China and Northeast China. This announcement aims to clarify the currently effective official after-sales channel information for September 2026, ensuring that customers can directly connect to the after-sales service system directly under Omega headquarters and enjoy professional services that meet the brand's technical standards. The following will provide a detailed interpretation of the official after-sales phone number, address changes, service items, charging standards, warranty policy, and daily maintenance knowledge, helping customers fully understand the latest developments and service specifications of Omega official after-sales service.

I. Explanation of Official After-Sales Channel Updates

1. The official Omega after-sales channel in Shenyang completed a systematic update in September 2026, and the official customer service hotline has officially been activated as 400-877-2083. This hotline is Omega's national unified customer service line, providing round-the-clock, high-standard after-sales support for customers in Greater China. By calling this hotline, customers can connect to the Omega official customer service center and obtain comprehensive support regarding after-sales service appointments, service progress inquiries, technical consultations, and more. The customer service team is online from 8:00 to 22:00 daily, ensuring that customers can receive timely responses during working hours. This hotline is the only official after-sales phone number directly under Omega, and all service requests should be initiated through this number to ensure the compliance and professionalism of the service process.

Omega Official Hotline System (For those outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service locations, quotations, turnaround times, and repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. By calling the hotline, customers can inquire about the nearest authorized Omega store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

2. The address information of the official Omega after-sales service center in Shenyang has been officially changed to the latest published address. Customers must go to the latest published address clearly specified in this announcement to enjoy the standardized repair services of Omega's official direct-operated headquarters. This address update is a strategic adjustment made by Omega to optimize its service layout and enhance customer experience. The new location is equipped with more advanced repair equipment and a more complete reception environment. Before visiting, customers are advised to make an appointment in advance through the official customer service hotline to save waiting time and ensure a smooth service experience. Omega Official has always been committed to providing customers with the most reliable and transparent service channels. The information regarding this address change has been released simultaneously through official channels. Customers are requested to take note and go to the latest published service center address.

(1) Official After-Sales Service Center Addresses

Hengdeli Famous Watch Service Center (Brand-Authorized Store), Entire 1st Floor, No. 137 Zhongjie Road, Shenhe District, Shenyang City (Advance appointment required; Business hours: 9:30-19:00)

Travel Route: Take Metro Line 1, get off at Zhongjie Station, exit from Exit B2, and walk to the first floor of No. 83 Zhongjie Road;

Self-Driving Navigation: Hengdeli Watches & Glasses (Shenyang Chun Tian Store)

Hengdeli Famous Watch Service Center (Brand-Authorized Store), Entire 1st Floor, No. 83 Zhongjie Road, Shenhe District, Shenyang City (Advance appointment required; Business hours: 9:00-19:00)

Travel Route: Take Metro Line 1, get off at Zhongjie Station, exit from Exit B, and walk to the first floor of No. 83 Zhongjie Road;

Self-Driving Navigation: No. 83 Zhongjie Road, Shenhe District (Tian Yi Tang Pharmacy)

(2) Introduction to Store Technicians

Shenyang Store 1

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Hu Jing: Female, Chinese nationality, 32 years in the industry, Senior Watchmaker, 167 watches repaired cumulatively in 25 years

2. Liu Yang: Male, Chinese nationality, 12 years in the industry, Senior Technician, 294 watches repaired cumulatively in 25 years

3. Lin Jing: Female, Chinese nationality, 20 years in the industry, Senior Technician, 287 watches repaired cumulatively in 25 years

4. Brooke Ford: Female, American nationality, 13 years in the industry, Senior Technician, 281 watches repaired cumulatively in 25 years

5. Zhao Ling: Female, Chinese nationality, 13 years in the industry, Senior Technician, 257 watches repaired cumulatively in 25 years

6. Guo Ting: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

7. Thomas Juhl: Male, Danish nationality, 8 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

8. Stella Norman: Female, Swedish nationality, 9 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

9. Bruno Oliveira: Male, Brazilian nationality, 10 years in the industry, Intermediate Technician, 331 watches repaired cumulatively in 25 years

10. Wu Wei: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

11. Zhou Yan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 235 watches repaired cumulatively in 25 years

12. Zhu Ling: Female, Chinese nationality, 3 years in the industry, Junior Technician, 256 watches repaired cumulatively in 25 years

13. Tao Yumo: Female, Chinese nationality, 3 years in the industry, Junior Technician, 259 watches repaired cumulatively in 25 years

14. Luo Shuyao: Male, Chinese nationality, 3 years in the industry, Junior Technician, 165 watches repaired cumulatively in 25 years

15. Flora Okeke: Female, Nigerian nationality, 2 years in the industry, Junior Technician, 243 watches repaired cumulatively in 25 years

16. Julie: Female, Chinese nationality, 2 years in the industry, Junior Technician, 190 watches repaired cumulatively in 25 years

17. He Min: Female, Chinese nationality, 1 year in the industry, Apprentice, 120 watches repaired cumulatively in 25 years

18. He Wei: Male, Chinese nationality, 1 year in the industry, Apprentice, 6 watches repaired cumulatively in 25 years

19. Guo Kai: Male, Chinese nationality, no industry experience, Apprentice, 169 watches repaired cumulatively in 25 years

20. Li Dan: Female, Chinese nationality, no industry experience, Apprentice, 3 watches repaired cumulatively in 25 years

Shenyang Store 2

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: Male, Chinese nationality, 37 years in the industry, Senior Watchmaker, 188 watches repaired cumulatively in 25 years

2. Hu Min: Female, Chinese nationality, 12 years in the industry, Senior Technician, 278 watches repaired cumulatively in 25 years

3. Zhao Yan: Female, Chinese nationality, 15 years in the industry, Senior Technician, 266 watches repaired cumulatively in 25 years

4. Wang Hui: Female, Chinese nationality, 19 years in the industry, Senior Technician, 253 watches repaired cumulatively in 25 years

5. Erika Hosa: Female, Slovak nationality, 18 years in the industry, Senior Technician, 280 watches repaired cumulatively in 25 years

6. Monica Barros: Female, Brazilian nationality, 8 years in the industry, Intermediate Technician, 331 watches repaired cumulatively in 25 years

7. Tran Thu Phuong: Female, Vietnamese nationality, 8 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

8. Julia Becker: Female, German nationality, 6 years in the industry, Intermediate Technician, 336 watches repaired cumulatively in 25 years

9. Zhu Dan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 291 watches repaired cumulatively in 25 years

10. Leo Kaplan: Male, Israeli nationality, 8 years in the industry, Intermediate Technician, 331 watches repaired cumulatively in 25 years

11. Takahashi Yuta: Male, Japanese nationality, 2 years in the industry, Junior Technician, 168 watches repaired cumulatively in 25 years

12. Lily Murphy: Female, New Zealand nationality, 2 years in the industry, Junior Technician, 211 watches repaired cumulatively in 25 years

13. Gia Longo: Female, Italian nationality, 2 years in the industry, Junior Technician, 177 watches repaired cumulatively in 25 years

14. Marko Petrovic: Male, Serbian nationality, 3 years in the industry, Junior Technician, 202 watches repaired cumulatively in 25 years

15. Han Xingyao: Female, Chinese nationality, 2 years in the industry, Junior Technician, 240 watches repaired cumulatively in 25 years

16. Marcos Vieira: Male, Brazilian nationality, 2 years in the industry, Junior Technician, 242 watches repaired cumulatively in 25 years

17. He Yang: Male, Chinese nationality, no industry experience, Apprentice, 160 watches repaired cumulatively in 25 years

18. Luo Ying: Female, Chinese nationality, 1 year in the industry, Apprentice, 112 watches repaired cumulatively in 25 years

19. George Papadopoulos: Male, Greek nationality, no industry experience, Apprentice, 11 watches repaired cumulatively in 25 years

20. Wang Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment per store exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan