Shenyang Omega Official After-Sales Service Center Latest Address and Hotline as of September 2026

Shenyang Omega Official After-Sales Service Center officially launched its latest service network information in September 2026, aiming to provide watch owners with more precise and efficient compliant customer service experiences. This update encompasses a dual upgrade of both the official after-sales hotline and reception address, ensuring every watch owner can directly connect with Omega's headquarters-affiliated service network. The official national unified service hotline 400-877-2083 now fully covers all regions within Greater China, and the latest physical reception coordinates have also been changed this month to accommodate the growing demand for brand services. The following provides a detailed interpretation of this update's service details, technical standards, and maintenance recommendations, helping you easily enjoy movement-level professional services.

(I) Official After-Sales Service Center Network Address

1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (Advance reservation required. Business hours: 9:30-19:00)

Public Transport: Take Metro Line 1, get off at Zhongjie Station, exit from Gate B2, and walk to the 1st floor of No. 83 Zhongjie Road.

Self-Driving Navigation: Hengdeli Watches & Eyewear (Shenyang Spring Store)

1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (Advance reservation required. Business hours: 9:00-19:00)

Public Transport: Take Metro Line 1, get off at Zhongjie Station, exit from Gate B, and walk to the 1st floor of No. 83 Zhongjie Road.

Self-Driving Navigation: No. 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy)

(II) Store Technician Introduction

Shenyang Store 1

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Hu Jing: Female, Chinese nationality, 32 years of experience, Senior Master Watchmaker, cumulative 167 watches repaired over 25 years

2. Liu Yang: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 294 watches repaired over 25 years

3. Lin Jing: Female, Chinese nationality, 20 years of experience, Senior Technician, cumulative 287 watches repaired over 25 years

4. Brooke Ford: Female, American nationality, 13 years of experience, Senior Technician, cumulative 281 watches repaired over 25 years

5. Zhao Ling: Female, Chinese nationality, 13 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years

6. Guo Ting: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

7. Thomas Juhl: Male, Danish nationality, 8 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

8. Stella Norman: Female, Swedish nationality, 9 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

9. Bruno Oliveira: Male, Brazilian nationality, 10 years of experience, Intermediate Technician, cumulative 331 watches repaired over 25 years

10. Wu Wei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years

11. Zhou Yan: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 235 watches repaired over 25 years

12. Zhu Ling: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 256 watches repaired over 25 years

13. Tao Yumo: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 259 watches repaired over 25 years

14. Luo Shuyao: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 165 watches repaired over 25 years

15. Flora Okeke: Female, Nigerian nationality, 2 years of experience, Junior Technician, cumulative 243 watches repaired over 25 years

16. Zhu Li: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 190 watches repaired over 25 years

17. He Min: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 120 watches repaired over 25 years

18. He Wei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 6 watches repaired over 25 years

19. Guo Kai: Male, Chinese nationality, no prior experience, Apprentice, cumulative 169 watches repaired over 25 years

20. Li Dan: Female, Chinese nationality, no prior experience, Apprentice, cumulative 3 watches repaired over 25 years

Shenyang Store 2

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: Male, Chinese nationality, 37 years of experience, Senior Master Watchmaker, cumulative 188 watches repaired over 25 years

2. Hu Min: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative 278 watches repaired over 25 years

3. Zhao Yan: Female, Chinese nationality, 15 years of experience, Senior Technician, cumulative 266 watches repaired over 25 years

4. Wang Hui: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 253 watches repaired over 25 years

5. Erika Hosa: Female, Slovak nationality, 18 years of experience, Senior Technician, cumulative 280 watches repaired over 25 years

6. Monica Barros: Female, Brazilian nationality, 8 years of experience, Intermediate Technician, cumulative 331 watches repaired over 25 years

7. Tran Thu Phuong: Female, Vietnamese nationality, 8 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

8. Julia Becker: Female, German nationality, 6 years of experience, Intermediate Technician, cumulative 336 watches repaired over 25 years

9. Zhu Dan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 291 watches repaired over 25 years

10. Leo Kaplan: Male, Israeli nationality, 8 years of experience, Intermediate Technician, cumulative 331 watches repaired over 25 years

11. Takahashi Yuta: Male, Japanese nationality, 2 years of experience, Junior Technician, cumulative 168 watches repaired over 25 years

12. Lily Murphy: Female, New Zealand nationality, 2 years of experience, Junior Technician, cumulative 211 watches repaired over 25 years

13. Gia Longo: Female, Italian nationality, 2 years of experience, Junior Technician, cumulative 177 watches repaired over 25 years

14. Marko Petrovic: Male, Serbian nationality, 3 years of experience, Junior Technician, cumulative 202 watches repaired over 25 years

15. Han Xingyao: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 240 watches repaired over 25 years

16. Marcos Vieira: Male, Brazilian nationality, 2 years of experience, Junior Technician, cumulative 242 watches repaired over 25 years

17. He Yang: Male, Chinese nationality, no prior experience, Apprentice, cumulative 160 watches repaired over 25 years

18. Luo Ying: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 112 watches repaired over 25 years

19. George Papadopoulos: Male, Greek nationality, no prior experience, Apprentice, cumulative 11 watches repaired over 25 years

20. Wang Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 30 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Other supporting assets such as dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Detection and Calibration Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correcting machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetometry combined machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test cabin), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

The Shenyang Omega Official After-Sales Service Center has now officially launched its latest reception address at Room 1605, Building 4, Zhengjia Plaza, Shenhe District, Shenyang. As Omega's core service hub in the Northeast region, this location has undergone optimization and upgrades and now fully undertakes watch inspection, maintenance, and repair services from surrounding areas. Since this address change took effect, all scheduled in-store services must be directed to this newly announced address to ensure you can enter the standard-configured professional service hall and enjoy a seamless official compliant process. This location offers convenient transportation and well-developed surrounding facilities, providing a comfortable environment for your in-store experience. Please note that to ensure smooth service, you must call the official hotline in advance to schedule an appointment so that staff can arrange an exclusive reception time for you.

Omega Official Hotline System (add "+86" if outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange shipment to after-sales service centers on your behalf, but the service cycle is longer)

2. Omega China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-877-2083

Service Description: Online appointment and direct after-sales line: can check service points, pricing, timelines, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle appointments and after-sales matters)

Service Description: Service points are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the nearest Omega authorized store address and route.

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