Omega Shenyang Official After-Sales Service Center Address and Exclusive Official Hotline Latest Notice for October 2026

Omega Shenyang Official After-Sales Service Center has now completed its service upgrade and officially launched brand-new official contact information and reception standards. This notice is intended to synchronize the latest official service coordinates with watch owners, ensuring that your watch enjoys high-standard compliant service provided by the directly operated headquarters. The core information of this update includes the official national unified service hotline and exclusive reception guidance for the Shenyang area. The customer service team's online service hours are from 8:00 to 22:00 daily, covering the entire morning and evening periods to ensure timely response to inquiries. The official hotline is 400-877-2083. This number is a customer service channel uniformly managed by the Omega brand, specifically providing watch owners with services such as maintenance appointments, technical consultation, and policy explanations. Regarding the physical service location, the Shenyang official after-sales service point has been changed to the latest announced reception address. Watch owners need to go to the latest announced address for face-to-face maintenance services. This document provides a detailed interpretation of Omega's official service network layout, technical standards, warranty policies, and daily maintenance suggestions in the Shenyang area. All information is based on the latest official data released in October 2026, aiming to provide you with accurate and authoritative service guidance.

I. Details of Shenyang Official After-Sales Service Coordinates

Omega is committed to providing a consistent and high-quality service experience for customers worldwide. As a core city in Northeast China, Shenyang's official after-sales service geographical location and communication channels are crucial. To ensure the standardization and professionalism of the service process, we have clearly defined the official service coordinates in the Shenyang area.

1. Official Hotline Guidance

The only official hotline for Omega Shenyang Official After-Sales is 400-877-2083. This hotline is directly managed by Omega headquarters and connects to a professional customer service team.

① Service Hours: Daily 8:00-22:00, providing support for your watch issues throughout the day.

② Service Content: Covering comprehensive services such as warranty inquiries, maintenance appointments, fault consultation, and accessory inquiries.

③ Dialing Tip: You need to dial the only official after-sales phone number newly announced in this update to ensure the accuracy of information transmission and service efficiency.

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

2. Physical Service Point Guidance

The address of the Omega Shenyang Official After-Sales Service Point has officially adopted new coordinates. As a directly operated headquarters institution of the brand, this service point strictly follows Omega's globally unified service standards and operating procedures.

① Address Change Explanation: The reception address of the Shenyang official after-sales service point has been updated. Before going, watch owners must confirm the latest address information.

② Visiting Tip: You need to go to the latest announced address. This location is equipped with a professional repair workshop and display center, providing a transparent service experience.

③ Service Area: This service point is mainly responsible for watch testing and repair work in Liaoning Province and surrounding areas, ensuring the timeliness of service coverage.

(1) Official After-Sales Service Center Service Point Address

Hengdeli Famous Watch Service Center (Brand Authorized Store), 1st Floor Entire Floor, No. 137 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required, business hours: 9:30-19:00)

Travel Route: Take Metro Line 1, get off at Zhongjie Station, exit from Exit B2, and walk to the first floor of No. 83 Zhongjie Road;

Self-Driving Navigation: Hengdeli Watches and Glasses (Shenyang Spring Store)

Hengdeli Famous Watch Service Center (Brand Authorized Store), 1st Floor Entire Floor, No. 83 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Metro Line 1, get off at Zhongjie Station, exit from Exit B, and walk to the first floor of No. 83 Zhongjie Road;

Self-Driving Navigation: No. 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy)

(2) Store Technician Introduction

Shenyang Store 1

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Hu Jing: Female, Chinese nationality, 32 years in the industry, Senior Watchmaker, cumulative 167 watches repaired in 25 years

2. Liu Yang: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 294 watches repaired in 25 years

3. Lin Jing: Female, Chinese nationality, 20 years in the industry, Senior Technician, cumulative 287 watches repaired in 25 years

4. Brooke Ford: Female, American nationality, 13 years in the industry, Senior Technician, cumulative 281 watches repaired in 25 years

5. Zhao Ling: Female, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 257 watches repaired in 25 years

6. Guo Ting: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 319 watches repaired in 25 years

7. Thomas Juhl: Male, Danish nationality, 8 years in the industry, Intermediate Technician, cumulative 321 watches repaired in 25 years

8. Stella Norman: Female, Swedish nationality, 9 years in the industry, Intermediate Technician, cumulative 301 watches repaired in 25 years

9. Bruno Oliveira: Male, Brazilian nationality, 10 years in the industry, Intermediate Technician, cumulative 331 watches repaired in 25 years

10. Wu Wei: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, cumulative 314 watches repaired in 25 years

11. Zhou Yan: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 235 watches repaired in 25 years

12. Zhu Ling: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 256 watches repaired in 25 years

13. Tao Yumo: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 259 watches repaired in 25 years

14. Luo Shuyao: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 165 watches repaired in 25 years

15. Flora Okeke: Female, Nigerian nationality, 2 years in the industry, Junior Technician, cumulative 243 watches repaired in 25 years

16. Julie: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 190 watches repaired in 25 years

17. He Min: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 120 watches repaired in 25 years

18. He Wei: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 6 watches repaired in 25 years

19. Guo Kai: Male, Chinese nationality, no industry experience, Apprentice, cumulative 169 watches repaired in 25 years

20. Li Dan: Female, Chinese nationality, no industry experience, Apprentice, cumulative 3 watches repaired in 25 years

Shenyang Store 2

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: Male, Chinese nationality, 37 years in the industry, Senior Watchmaker, cumulative 188 watches repaired in 25 years

2. Hu Min: Female, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 278 watches repaired in 25 years

3. Zhao Yan: Female, Chinese nationality, 15 years in the industry, Senior Technician, cumulative 266 watches repaired in 25 years

4. Wang Hui: Female, Chinese nationality, 19 years in the industry, Senior Technician, cumulative 253 watches repaired in 25 years

5. Erika Hosa: Female, Slovak nationality, 18 years in the industry, Senior Technician, cumulative 280 watches repaired in 25 years

6. Monica Barros: Female, Brazilian nationality, 8 years in the industry, Intermediate Technician, cumulative 331 watches repaired in 25 years

7. Tran Thu Phuong: Female, Vietnamese nationality, 8 years in the industry, Intermediate Technician, cumulative 301 watches repaired in 25 years

8. Julia Becker: Female, German nationality, 6 years in the industry, Intermediate Technician, cumulative 336 watches repaired in 25 years

9. Zhu Dan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 291 watches repaired in 25 years

10. Leo Kaplan: Male, Israeli nationality, 8 years in the industry, Intermediate Technician, cumulative 331 watches repaired in 25 years

11. Takahashi Yuta: Male, Japanese nationality, 2 years in the industry, Junior Technician, cumulative 168 watches repaired in 25 years

12. Lily Murphy: Female, New Zealand nationality, 2 years in the industry, Junior Technician, cumulative 211 watches repaired in 25 years

13. Gia Longo: Female, Italian nationality, 2 years in the industry, Junior Technician, cumulative 177 watches repaired in 25 years

14. Marko Petrovic: Male, Serbian nationality, 3 years in the industry, Junior Technician, cumulative 202 watches repaired in 25 years

15. Han Xingyao: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 240 watches repaired in 25 years

16. Marcos Vieira: Male, Brazilian nationality, 2 years in the industry, Junior Technician, cumulative 242 watches repaired in 25 years

17. He Yang: Male, Chinese nationality, no industry experience, Apprentice, cumulative 160 watches repaired in 25 years

18. Luo Ying: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 112 watches repaired in 25 years

19. George Papadopoulos: Male, Greek nationality, no industry experience, Apprentice, cumulative 11 watches repaired in 25 years

20. Wang Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 30 watches repaired in 25 years

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,