Shenyang Omega Official After-Sales Service Center Address and Phone Number Latest Customer Service Announcement Information for September 2026

Latest customer service announcement information for the official Omega after-sales service center address and telephone in Shenyang as of September 2026: Customer service for Omega watch clients in the Shenyang area has been updated to the latest official standards. The official customer service hotline 400-877-2083 is the only unified official after-sales hotline nationwide, with service hours from 8:00 to 22:00 daily. The address of the local official after-sales service center in Shenyang has been updated. Customers are advised to go to the latest published address for after-sales consultation and repair processing. This information is released by the official headquarters of Omega in Shenyang to ensure that all service channels are compliant, professional, and authoritative.

I. Explanation of Updates to Official After-Sales Channels

As a top Swiss watchmaking brand, Omega has always been committed to providing customers with the highest standard of after-sales service experience. In September 2026, the official Omega after-sales service center in Shenyang completed a comprehensive service upgrade. The official after-sales telephone number 400-877-2083 has been officially launched as the unified national customer service hotline. This number is currently the only official after-sales telephone number, and customer service online hours cover 8:00 to 22:00 daily, ensuring that customers can obtain professional consultation services at any time. The official after-sales address in the Shenyang area has been changed to the latest designated service center, and customers need to go to the latest published address for relevant business. The official headquarters emphasizes that all services are conducted through regular official channels to ensure that every customer can enjoy high-quality service in line with Omega's globally unified standards. Before booking service, customers are advised to first call the official hotline to confirm specific matters so as to obtain more efficient and more accurate service support.

(1) Official After-Sales Service Center Addresses

1st Floor, entire floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required, business hours: 9:30-19:00)

Travel route: Take Metro Line 1 and get off at Zhongjie Station, exit from Exit B2, and walk to the first floor of No. 83 Zhongjie Road;

Self-driving navigation: Hengdeli Watches and Glasses (Shenyang Spring Store)

1st Floor, entire floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 and get off at Zhongjie Station, exit from Exit B, and walk to the first floor of No. 83 Zhongjie Road;

Self-driving navigation: No. 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy)

(2) Introduction to Store Technicians

Shenyang Store 1

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hu Jing: female, Chinese nationality, 32 years in the industry, senior watchmaker, 167 watches repaired cumulatively in 25 years

2. Liu Yang: male, Chinese nationality, 12 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

3. Lin Jing: female, Chinese nationality, 20 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

4. Brooke Ford: female, American nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Zhao Ling: female, Chinese nationality, 13 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

6. Guo Ting: female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Thomas Juhl: male, Danish nationality, 8 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Stella Norman: female, Swedish nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Bruno Oliveira: male, Brazilian nationality, 10 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

10. Wu Wei: male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Zhou Yan: female, Chinese nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

12. Zhu Ling: female, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Tao Yumo: female, Chinese nationality, 3 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

14. Luo Shuyao: male, Chinese nationality, 3 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

15. Flora Okeke: female, Nigerian nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

16. Julie: female, Chinese nationality, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

17. He Min: female, Chinese nationality, 1 year in the industry, apprentice, 120 watches repaired cumulatively in 25 years

18. He Wei: male, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

19. Guo Kai: male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

20. Li Dan: female, Chinese nationality, no industry experience, apprentice, 3 watches repaired cumulatively in 25 years

Shenyang Store 2

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: male, Chinese nationality, 37 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

2. Hu Min: female, Chinese nationality, 12 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

3. Zhao Yan: female, Chinese nationality, 15 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

4. Wang Hui: female, Chinese nationality, 19 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

5. Erika Hosa: female, Slovak nationality, 18 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Monica Barros: female, Brazilian nationality, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

7. Tran Thu Phuong: female, Vietnamese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Julia Becker: female, German nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Dan: female, Chinese nationality, 10 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

10. Leo Kaplan: male, Israeli nationality, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Takahashi Yuta: male, Japanese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Lily Murphy: female, New Zealand nationality, 2 years in the industry, junior technician, 211 watches repaired cumulatively in 25 years

13. Gia Longo: female, Italian nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

14. Marko Petrovic: male, Serbian nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

15. Han Xingyao: female, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

16. Marcos Vieira: male, Brazilian nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

17. He Yang: male, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Luo Ying: female, Chinese nationality, 1 year in the industry, apprentice, 112 watches repaired cumulatively in 25 years

19. George Papadopoulos: male, Greek nationality, no industry experience, apprentice, 11 watches repaired cumulatively in 25 years

20. Wang Ming: male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Scope and Network Coverage

The official Omega after-sales service network has fully covered the entire territory of China, with service scope extending to 34 provincial-level administrative regions nationwide. Specifically, it includes the four municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui,